Emergency roof repairs

Roof leaking now, tiles in the garden or a flat roof lifted by the wind? Call our emergency line on 07939 862 818, day or night, including weekends and bank holidays. We aim to reach you the same day across East Grinstead, Crawley, Horley and everywhere within about 25 miles of our yard, make the roof safe, stop the water and then give you a fixed written price for the permanent repair.

What counts as a roofing emergency

If water is coming in, or something on the roof could fall, treat it as an emergency. The jobs we are called out to most often are:

• Active leaks through a ceiling, often after heavy rain finds a slipped tile, a cracked ridge or failed flashing
• Storm damage with missing tiles, loose ridge or verge tiles, or a section of roof stripped by the wind
• Flat roofs on garages, porches and extensions that have split, blistered or blown off at the edges
• Chimneys with loose pots, cracked flaunching or a stack that is leaning or dropping mortar
• Fallen trees and branches that have broken tiles or punctured the roof
• Gutters and fascias that have come away and are pouring water down the wall

What to do while you wait for us

1. Keep everyone out of any room where the ceiling is bulging, cracked or dripping.
2. Catch drips in buckets and move furniture, rugs and electrics out of the way.
3. If water is near lights or sockets, switch that circuit off at the consumer unit if you can reach it safely.
4. Keep people and cars clear of the area under loose tiles, chimneys and gutters.
5. Take photographs from the ground and inside the house. They help us and your insurer.

Please do not climb onto the roof or up a ladder in wind or rain. A roof can always be repaired. A fall from one often cannot.

How an emergency call out works

1. You call or send photos. Tell us your address, what you can see and whether water is coming in. We tell you honestly when we can be there.
2. We make it safe. Loose tiles and debris that could fall are taken down or secured, and the leak is stopped with a temporary covering or a quick repair.
3. We inspect properly. Once the weather allows, we check the roof close up and in the loft, and photograph everything we find.
4. You get a fixed written price. The permanent repair is quoted item by item, so you know exactly what you are paying for before any further work starts.
5. We carry out the repair. The finished work carries our own twenty year workmanship guarantee.

Insurance claims after storm damage

Most home insurance policies cover sudden storm damage, although wear and tear usually is not covered. We give you dated photographs, a plain English description of the cause and an itemised quote, which is what most insurers and loss adjusters ask for. If your insurer wants to speak to us directly, we are happy to do that. Read our storm damage checklist for the steps to take.

Emergency roofers near you

Our yard is on Birches Industrial Estate in East Grinstead and some of our roofers work out of Crawley, so we can reach most of the area quickly. For local detail see:

• Emergency roofer in East Grinstead
• Emergency roofer in Crawley
• Emergency roofer in Horley
• Storm damage roof repairs
• Roof leak repairs

What an emergency roof repair costs

Job	Guide price
Emergency call out in the day	£150 to £300
Emergency call out in the evening, at weekends or overnight	£200 to £500
Temporary make safe repair including the visit	£150 to £400
Replacing a few slipped or missing tiles	£200 to £600
Rebedding or refixing a section of ridge	£300 to £800

These are guide prices only. Time of call, access, materials and the extent of the damage all affect the cost, and your exact price for the permanent repair is confirmed in writing after we have inspected the roof.

Emergency roof repairs: common questions

Is your emergency line really open overnight?

Yes. Call 07939 862 818 at any time, including Sundays and bank holidays.

How quickly can you get to me?

We aim to reach you the same day. In East Grinstead, Crawley and Horley that is often within a few hours, depending on the weather and how many calls we have after a storm.

Can you fix the roof in the rain?

We can usually make it safe and stop the water in bad weather. The permanent repair is done once conditions are safe for our roofers.

Will my insurance pay for the repair?

Sudden storm damage is usually covered. We provide the photographs, report and itemised quote your insurer will ask for.

Do you repair flat roofs in an emergency?

Yes. Split or lifted EPDM, GRP and felt roofs can usually be made watertight quickly, then we quote for a proper repair or a new flat roof.

Is the work guaranteed?

The permanent repair carries our own twenty year workmanship guarantee.

Get help now

Call 07939 862 818 or WhatsApp photos of the damage. For planned work, call 01342 445004 or request a free survey.