Legal
This policy explains how Complete Roofing Southeast Ltd, trading as Complete Roofing South East, collects and uses personal information through this website and when you contact us. We are registered in England and Wales under company number 14759648. Our yard is at Unit 4, Birches Industrial Estate, East Grinstead, West Sussex RH19 1XZ.
We are the controller of the personal information described here. If you have any questions about it, email info@completeroofingsoutheast.co.uk or call 01342 445004.
When you use our quote, survey or contact forms we collect the details you choose to give us. That can include your name, phone number, email address, postcode, the type of roofing work you need, any notes you add and any photos you upload. The form also records the page you sent it from.
If you phone or email us, we keep a record of the conversation and the details you give us so we can deal with your enquiry.
Like most websites, our hosting provider keeps standard server logs, which include IP addresses and browser details, to keep the site secure and working.
We use your details to reply to your enquiry, arrange a survey, prepare a written quote, carry out and manage any work you ask us to do, and provide the guarantee that comes with it. We also use them to keep the records we need for tax and accounting.
We do not sell your details, and we do not add you to marketing lists.
Under UK data protection law we rely on the following lawful bases. Taking steps at your request before entering into a contract, and performing that contract, when you ask for a survey, quote or work. Our legitimate interests in answering enquiries, running the business and keeping the website secure. Legal obligation, where we must keep records for tax and accounting purposes. Consent, where we ask for it, for example for any optional analytics or marketing cookies.
We only share your information with the companies that help us run the business, such as our website host and our email provider, and only so far as they need it to provide that service. Where it is needed for your job we may also share relevant details with suppliers such as scaffolding firms or the provider of our guarantee. We may share information where the law requires it.
If an enquiry does not lead to any work, we delete the details once we no longer need them to deal with it. If we carry out work for you, we keep the records for as long as the guarantee lasts and for the period required for tax and accounting purposes.
Our website and its data are hosted in the United Kingdom. If any of our service providers store information outside the UK, we make sure appropriate safeguards are in place as required by UK law.
This website does not currently use analytics or advertising cookies. WordPress may set cookies that are strictly necessary for the site to work, for example when an administrator is logged in. If we add analytics in future, we will ask for your consent first and update this policy.
You have the right to ask for a copy of the personal information we hold about you, to ask us to correct it, to ask us to delete it, to object to or restrict how we use it, and to ask for it in a portable format. Where we rely on your consent you can withdraw it at any time. To use any of these rights, email info@completeroofingsoutheast.co.uk. We will reply within one month.
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office at the ICO website or on 0303 123 1113.
We may update this policy from time to time. This version was last updated in October 2026.
